Product and account help
Email support@docpipe.co for workspace access, setup, and general questions.
Support
Get unstuck and keep the knowledge flowing.
Contact Docpipe for workspace, installation, integration, or security help.
# payments-ops live
01
Why it matters
For general help, workspace access, integration setup, or billing questions, email support@docpipe.co. Security reports should go directly to security@docpipe.co.
Built around the outcome—not the AI.
Each capability is useful on its own. Together, they make documentation easier to create, trust, and reuse.
Integration setup
Include the affected Slack workspace, GitHub organization, or Confluence site and the step where setup failed.
Security reports
Email security@docpipe.co with reproduction steps and impact details.
03
Common questions
What teams ask before they start.
Slack says the workspace is already linked. What do I do?+
The workspace may already be connected to another Docpipe organization. An administrator of that organization must disconnect it first, or contact support for help.
What should I include in a support request?+
Include your organization name, the integration or page involved, what you expected, what happened, and any non-sensitive error text.
Make the knowledge reusable
How can we help?
Send the context and we’ll route your request to the right person.
Email support ↗